Training that sets you apart
Gain City & Guilds industry-recognised qualifications, hands-on skills, and the confidence to deliver top-quality service from day one.
Explore training
When we say you’re in safe hands, we’re not just talking about our customers
That goes for our franchise partners too. Our initial training and ongoing support is sector-leading - we don’t enforce a one-size-fits-all approach but we do ensure everyone working under our name meets the same exceptional standards.
By week four you will be repairing appliances yourself and, on your way
Earning revenue for your business. Guidance and support are provided with Senior Field Engineers and a Regional Manager who will help you with any technical requirements.
Guidance and support
Dedicated Support team
Our training academy
We provide City & Guilds assured training for all franchise partners at our custom-built training academy centre.
The initial laundry appliance four-week course includes all theory and practical aspects followed by a week on the road shadowing one of our engineers to help you gain experience and confidence.
Talk to us
Appliance training
This begins with a two-week course which covers everything from electrical safety to basic fundamentals of fixing washing machines and tumble dryers.
Over the next three months, you will return to the training academy to gain further appliance knowledge, with 3 courses:
Electric cookers and microwaves
Dishwashers
Fridges, freezers and combined fridge-freezers
Every customer expects a great service
We help you deliver great customer service through perfected areas of the service experience, your reputation is ours too.
You use our supportive technology and training to deliver customer solutions in the most efficient way.
Our supplier deals and City & Guilds accredited training for you and your team mean you can offer competitive pricing and great customer service.
All work is guaranteed, giving customers complete peace of mind. And if you secure a booking with a client prior to completing training on a particular type of appliance, one of the Pacifica-employed engineers can step in to cover the work.
Our supportive technology allows your customers to upload videos for quick diagnosis of faults, book a convenient appointment online and track your arrival – an informed customer is a happy customer!