Support every step of the way
From launch to growth, our team provides coaching, marketing, and mentoring to keep your business thriving.
Ask about our support
Business training & set-up
Following the laundry appliance training, you will undergo a business induction which takes part over two days at Pacifica’s Head Office.
This will cover the Franchise Operations Manual and teach you the processes and steps needed to help you run your appliance repair business. This includes:
- Booking jobs & record keeping
- Business planning
- Pricing & quoting guidance
- Efficient workload management
- How to use your trade accounts
- Marketing
- Sales
- Customer services and more.
You’ll be supported through a tried-and-tested launch programme
Significantly, for those who join us with no appliance repair experience, you have access to an experienced engineer who will accompany you on your first jobs until you feel confident to go it alone. In addition to that, your launch builds awareness of your business locally with:
- Creating social media accounts, growing the audience and sharing engaging content
- A local website, optimised to appear in search results when a potential local customer is looking for your services
- Checkatrade overview – how to maximise this tool
- A press release sent to your local media to begin generating trust in your local business and you as the local expert
- A pack of promotional assets so customers have something tangible to remind them of you when they need your services
- A checklist of activity for you to carry out in your community during your first 30 days.
Musthaq Badurdeen, Pacifica Local Coventry
Ongoing coaching and support
The early growth of your business is key in building confidence and that’s why our support continues in earnest. You can expect over the next 60 days:
- Weekly check-ins with your Franchise Manager
- How to begin collecting customer reviews
- Joining appliance sales schemes
- Lead conversion & repeat business tracking
- Monthly KPI reviews with your Franchise Manager
- Your continuing appliance training schedule
- Quarterly business planning sessions
- Weekly income & expenditure tracking.